When Slack and Email are not Ideal Solutions, How to Manage Group Communications

I spoke with a professor at UCL School of Management, University College London, today about how he plans on communicating with 170 of his peers regarding the topic of Collective Intelligence (CI). From one peer to one hundred and seventy others, he said they would share industry insights, events, and more.

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. - Tony Robbins

Understanding a Heterogeneous Ecosystem

Communication in this way is what I call heterogeneous, meaning the contacts involve multiple individuals that don’t work together either at a company or inherently on the same team. For this virtual group to come together and build synergies, they have to:

  1. Abide by the rules of the game

The Path of Least Resistance

Even still, it’s not good enough. Why? According to the professor, the groups don’t provide a straightforward experience like using a generic listserv where you send an email to mailinglist@yourserver.com, and everyone on the list gets the message.

bundleIQ workflow

Create a bundle -> add members to it -> publish a note -> discuss

  • Content is searchable
  • Content can be added more quickly than emailing the listserv
  • Members can discuss notes versus reply to all in email

Email listserv workflow

Create listserv -> add members to it -> email content -> reply all

  • Email search is semi-useful
  • Member would have to set up a rule to group them in a folder

Teamwork and Discussions

bundleIQ is becoming more popular for group knowledge because it delivers exponential value to communities looking to share insights collectively. When you have more than a sentence or two to say and want others to remember, publishing a note is better than typing a message: Slack, WhatsApp, and others like these fall flat as knowledge management tools.

Work Smarter Together.

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